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Raiffeisen Bank Kosovo J.S.C.

Head Office


Street UÇK, no.191

10000 Pristina, Kosovo


T: +383 38 222 222

Mob: +383 49 222 222

F: +383 (0)3820 30 11 25

E: info@raiffeisen-kosovo.com

Swift Code : RBKOXKPR


Customer Service

Our Mission 

To develop long-term relationships with our clients by providing a range of competitive product and a high standard of service

Raiffeisen Bank Kosovo has a Customer Service Unit which focuses on how to develop long term relationships with customers, improve service quality, and become more responsive to customers’ requests.

Customer Satisfaction and Feedback 

Suggestion forms are available in all of our Branches/Sub-Branches. We encourage you to send us your comments, suggestions or complaints also via e-mail.

The Bank treats these inputs as crucial feedback on customer service levels and works to meet customer’s requests and needs in the most efficient way.

Please e-mail us your feedback at: customer.service@raiffeisen-kosovo.com

We are committed to providing real value and the highest standard of service to every customer, every time.