Complaints Management at Raiffeisen Bank Kosovo

Creating positive experiences during each of your interactions with us is the main goal of Raiffeisen Bank in Kosovo. We make sure that each of your requests and dissatisfaction is handled in a professional manner and within the prescribed deadlines in order to provide the right solution for you.

Evaluations about your experience while using our products and services help us better understand your needs and improve the services and products offered to you. If we have failed to meet your expectations or if you have reason to address a complaint to us, please contact us. We appreciate any feedback and take your comments and complaints seriously.

Please complete the following information online in order for us to address your issue.

Enter your first name, last name, contact number and full address.
Describe your case in detail;
Fields marked with * are required

Complaint

Name: *

Surname: *

Personal number: *

Phone number: *

Email: *

Adress: *

Write your complaint: *

Consent

By selcenting the "Consent" button I expressly agree and give my consent to the Bank in accordance with the applicable Law on Personal Data Protection to process my personal data mentioned above and the data that may become known later to be exchanged and are used by Raiffeisen Bank and members of Raiffeisen Banking Group to contact me in writing, by telephone and / or by email at my address listed above to process my grievance application.

In case you do not prefer to address your complaint through the online form, please consider the following alternatives:

Contact us free at 080050223
Send free SMS to 50223
Send email to customer.service@raiffeisen-kosovo.com (send: name, surname, contact number and describe your case)
Contact the Contact Center at +383 38 222 222
Send a message via Raiffeisen PLUS
Visit the nearest branch to talk to the branch staff or fill out the form placed in each branch and sub-branch of Raiffeisen bank
Send the complaint by mail: Raifeisen Bank Kosovo, Head Office, Robert Doll Street, Prishtina.

For each complaint addressed, you will receive a confirmation message to the contact number presented during the complaint processing process. Of course, for the complaint addressed to any of the branches of Raiffeisen bank you can ask for confirmation of the submitted complaint.

We will try to process your complaint as soon as possible, but you are aware that the duration of the complaint handling can take up to 15 working days, depending on the complexity of your request. In case your case will require more time, we will contact you to inform and notify you of the status of your case.

In case you are not satisfied with the solution given to your complaint, you have the right to turn to other Authorities.