Protection of Personal Data at Raiffeisen Bank
How is your personal data treated when you do business with the Bank?
In providing our services, we have applied strict rules to keep your personal data protected to the utmost extent. By implementing Law No. 06/L-082 for Personal Data Protection and the General Data Protection Regulation of the European Union (GDPR), we continue to protect and use your personal information with an additional level of security and strict rules of privacy, along with a very transparent data processing procedure.
Basic rights for the protection of personal data
The Law No. 06/L-082 for Personal Data Protection determines the rights, responsibilities, and principles with respect to the protection of personal data and the privacy of individuals. This Law determines the responsibilities of the institution responsible for monitoring the legitimacy of data processing and access to public documents.
This Law is in compliance with the Regulation (EU) GDPR 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The GDPR (General Data Protection Regulation) refers to the protection of natural persons with regard to the processing of personal data and the free movement of such data, to the effect of a better level of protection of the rights and freedoms of natural persons with regard to the processing and movement of such data. The Regulation is applicable in all countries of the European Union.
Which data are processed, and from which sources do they come?
We process the personal data that we receive from you in order to provide the banking services requested. In addition, we process data that we have legitimately received from publicly available sources (e.g., business registers, association registers, land registers, or media) or that is provided legitimately by other companies affiliated with the bank.
Personal information that is processed and collected includes:
- Personal details and contact information (e.g., name, address, date and place of birth, nationality, etc.)
- Identity and document information (such as signature samples and ID information)
- Socio-demographic data and employment data
- Information on the selected communication channels with RBKO, including marketing
- Business relationship data concerning you as an RBKO client.
Your consent to the processing and use of personal data
By signing the consent on data processing and use, you personally decide whether you wish to agree to your personal data being used for the purpose of specially created individualized offers or to receive information on the latest campaigns and more favorable offers. You can sign the consent statement at any RBKO branch, and should you change your mind later on, you can just as easily withdraw your consent.
Who is responsible for data processing, and whom can you contact?
Responsible for data processing:
Responsible for data processing: Raiffeisen Bank Kosovo (hereinafter referred to as "Bank" or "RBKO")
Data Protection Officer : Edita Musliu
Robert Doll nr.99
10000, Prishtina
Telephone: +383 (0) 38 222 222
E-Mail: dataprotection@raiffeisen-kosovo.com
Detailed information on the protection and use of your personal data in business with RBKO is available in the document: Rules of Personal Data Treatment of Raiffeisen Bank Kosovo.
Our website uses Cookies. Cookies are text files, which are saved during the visit on your terminal. We mainly use Cookies for anonymized analysis about the use of the website. We also use Cookies to offer you additional functions on the website in order to interact easier with the website and to ensure an error-free use (e.g. to facilitate navigation on a website or to save your preferences and settings for your next visit).
Necessary Cookies: Cookies, which are necessary for the basic functions of the website, are used by us because of contract performance obligations.
Functional Cookies: Cookies, which allow us to analyze the use of the website, are used by us on the basis of legitimate interest.
Marketing Cookies: Cookies, which allow us to offer you advertisement tailored to your interests, are also used by us on the basis of legitimate interest. Some Cookies are saved on your
terminal until you delete them. They enable us to recognize your browser the next time you visit us. Most of the Cookies we use are deleted after your visit on our website (so called Session Cookies).Cookies can be blocked, deactivated or deleted. Therefore, a variety of different tools are available (including browser controls and settings). You can find information hereto in the “help area” of the web browser you use. If all Cookies used by us are deactivated, upon others the display of the website may be limited.
Mouseflow - For optimizing our landing pages and improving our services, we may record your session with Mouseflow, a website analytics tool. Please note that no personal data is processed duringsession recording or is shared with third parties.
To improve our website's usability and provide a more personalized experience, we utilize the third-party service Kameleoon, which performs functional. non-personalized experiments.
These experiments include:
- Data Collection: Kameleoon collects anonymous browsing data ('hot data'), such as page clicks, navigation patterns, and device information. This data cannot be used to identify you personally.
- A/B Testing: You may be included in A/B tests or personalization campaigns. These tests are used to optimize content, layout, or functionality.
- Storage: Data is stored locally in your browser and on secure servers for up to 365 days.
If you opt-out of analytics/targeting cookies via our consent manager, Kameleoon will not store cookies or process data for these experiments, and such experiments will not be performed.
This website uses Google Analytics, a web analytics service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies, whichare saved on your computer. We process your data based on our legitimate interest in setting up easy-to-use website access statistics (Art 6 (1) (f) GDPR)/law 124/2024 art 7 point 1 letter dh. The information generated by the Cookie about your use of this website (including your anonymized IP address andpseudonym zed ID as well as the URLs of the websites accessed) is transmitted to and stored by Google on servers in the USA. This website uses the given opportunity for IP-anonymization by Google Analytics. Your IP address will be shortened by Google within the member states of the European Union or in other signatory states to the Agreement on the European Economic Area.
On our behalf Google will use this information, to evaluate the use of the website, to create reports about the website activities and to provide us with other services related to the useof the website and the internet.
You can prevent the general storage of Cookies by adjusting your browser software accordingly. However, we point out that in this case you may not be able to use all functions of thiswebsite to their full extent.
You can also prevent Google from collecting your data in connection with Google Analytics by downloading and installing the browser plug-in available under the following link: tools.google.com/dlpage/gaoptout
For more information on Google's Terms of Use and Google's Privacy Policy, please visit
On our website we use the service Google Maps API. This service is a service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By integrating the service on ourwebsite, at least the following data are transmitted to Google, Inc.: IP address, time of visit of the website, screen resolution of the visitor, URL of the website (referrer), the identification of the browser (user agent) and search terms. The data transfer is independent of whether you have a Google account that you are logged in or whether you do not have a Google useraccount. If you are logged in, the data will be assigned with your account. If you do not wish assignment to your profile, you must log out before activating the button. Google, Inc. stores this data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. You have the right to object to the creation of these user profiles, whereby you must contact Google Inc. to exercise this right.
For more information about the purpose and scope of data collection and processing by Google, Inc., please contact www.google.at/intl/de/policies/privacy/.
We do not process the affected data.
Our website uses Cookies and other market-based web controls in particular to control and improve our internet presence (JavaScript and tracking pixels). The entire data are recorded anonymously. By using so-called tracking pixels, we are able to collect information to check for which screen sizes, browsers and operating systems our internet presence should be optimized. JavaScript is a programming language for evaluating user interactions, modifying, reloading or generating content.