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Complaint management at Raiffeisen Bank Kosova

Creating positive experiences in each of your interactions with us is the main goal of Raiffeisen Bank in Kosovo. We make sure that each of your requests and dissatisfactions is handled in a professional manner and within the foreseen deadlines in order to provide the right solution for you.

Evaluations about your experience while using our products and services help us better understand your needs and improve the services and products offered to you. If we have failed to meet your expectations or if you have reason to address a complaint to us, please contact us. We appreciate any feedback and take your comments and complaints seriously.

Please fill out the information below online in order for us to address your issue.

  • Enter your first name, last name, contact number and full address.
  • Describe your case in detail.
  • Fields marked with * are required.

Submit complaint

Information marked with * is required.
Consent for CRK Terms and Conditions

By pressing/clicking the "Continue" button, I explicitly agree and give my consent to the Bank, in accordance with Law No. 06/L-082 on Personal Data Protection...

By pressing/clicking the "Continue" button, I explicitly agree and give my consent to the Bank, in accordance with Law No. 06/L-082 on Personal Data Protection and the European Union Regulation 2016/679 (GDPR), to process my personal data mentioned above as well as any data that may become known later, to be exchanged and used by Raiffeisen Bank, members of the Raiffeisen Banking Group and companies contracted by Raiffeisen Bank, to process the submitted application and to contact me in writing, by telephone and/or via electronic mail at the address indicated above, in order to send me appropriate and personalized offers1 through the profiling process and/or notifications related to the products and services offered.
* I confirm that I am aware that I am not obliged to give my consent for direct marketing/profiling and I am aware that at any time I have the right to withdraw this consent and in that case my data will not be used for the above-mentioned purpose. I confirm that all the information provided above is true, complete and accurate, and I declare that I have voluntarily made my personal data available to the Bank.1Individual offers are designed specifically for you based on an understanding of your economic needs through a process called profiling. Profiling involves automated analysis of your personal data and other information. Based on such processing, we reach conclusions regarding your economic or financial needs, your financial responsibility and other characteristics that we analyze when creating such offers.

In case you do not prefer to address your dissatisfaction through the online form, please consider the following alternatives for addressing your dissatisfaction:

  • Contact us toll free at 080050223;Send free SMS to 50223;
  • Send e-mail to (send: name, surname, contact number and describe your case);
  • Contact the Contact Center at +383 38 222 222;
  • Send message via Raiffeisen PLUS;
  • Visit the nearest branch to talk to the branch staff or fill out the form placed in each branch and sub-branch of Raiffeisen Bank;
  • Send the complaint by mail: Raifeisen Bank Kosovo, Head Office, Robert Doll St., Prishtina.

For each complaint addressed, you will receive a confirmation message at the contact number provided during the complaint processing process. Of course, for the complaint addressed to any of the branches of Raiffeisen Bank you can ask for confirmation for the submitted complaint.

We will try to process your complaint in the shortest possible time, but you are notified that the duration of the complaint handling can take up to 15 working days, depending on the complexity of the complaint. If your case requires more time, we will contact you to inform and notify you of the status of your case.In case you are not satisfied with the solution given to your complaint, you have the right to turn to other Authorities.

Why Raiffeisen Bank?

There are many reasons why Raiffeisen Bank is the right partner when choosing a credit card. These are the main advantages:

130 years of banking tradition

Raiffeisen Bank in Kosovo is part of Raiffeisen Bank International, carrying the same values as the parent company. Raiffeisen stands for security and stability.

The largest bank in Kosovo

Raiffeisen Bank is the biggest bank in Kosovo, based on all financial indicators. This is the result of the continuous trust of our clients and our commitment to providing the best services.

Innovation and support

We rely on continuous innovation to provide you with an easy and stress-free banking experience. With the largest branch network and advanced digital platforms, we are with you 24/7.