Explanation for customers

Dear customers,

 

In some media, there has been published a news titled: “Raiffeisen Bank sends to Ukraine the personal data of Kosovo citizens.” As it has been confirmed by the Agency for Information and Privacy, Raiffeisen Bank in Kosovo has acted in accordance with the legal dispositions applicable in Kosovo regarding the agreement for a particular service with this company in Ukraine.

 

Regarding the service that this company offers, we would like to explain that this service includes concierge services, which are offered as additional and separate service during traveling. Therefore, the customer can use this service only if the customer needs and agrees to receive it as an additional service. 

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