RAIA understands you. RAIA helps you.

RAIA is your virtual assistant, integrated into the website (based on a GPT model) and the mobile banking app. RAIA is here to assist you with any questions you may have about products, services, or banking processes.

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Who Is RAIA?

RAIA is more than just a chatbot—it’s a smart digital assistant built using advanced artificial intelligence (AI). Thanks to powerful large language models (LLMs), RAIA understands what you're asking and provides accurate, swift, and personalized answers to meet your needs.

RAIA speaks your language

RAIA automatically detects the user's language—Albanian, English, or Serbian—and responds accordingly, offering a tailored experience for each customer.

Personalized conversation context

RAIA is designed to understand the intent behind your request and deliver the most suitable solution in an intuitive and natural way.

Support for Digital Banking Options

RAIA guides users through the exact steps for using banking products via digital channels, helping you navigate services online or in the app.

Disclaimer

RAIA provides general information about the bank’s products and services but does not replace professional advice. For important financial, legal, or investment decisions, it’s recommended to consult a bank representative or a qualified advisor.